coricraft complaints department
I bought two couches 8 years ago from Coricraft, and as we are building a new house, we decided to go with Coricraft for our new lounge furniture because the old couches still look brand new. Callcentre and Admin clerk Calling customer to confirm delivery date Booking current and future dated deliveries Cancellation of deliveries Liaising with branches, customers, managers, drivers, Assistant drivers and suppliers on a daily basis. It was confirmed that they have personally checked it yet it got here in a poor condition – telling me their standards are definitely not that of a customers. Surely one month is long enough for a complaint to be fixed? While we were waiting we received a call from delivery department that they will deliver the base only and they will deliver mattress on Friday the 30th of August. The day before the delivery we were told the couch … I then commented on an ad they had on FB where they publically said they will get the situation with the payment and the poor furniture sorted. Talking to the delivery guys they admitted this happened a few times before where furniture had to be taken back to get fumigated. I am going to find out, but I am sure it is against the law at worst, or bad business practice at best, to have the public fund one's business. Coricraft - I will never ever use coricraft again, View all 89 Coricraft complaints & reviews. I went to the store to request a refund on the 29th. Reading all these complaints about Coricraft has now really made me become extremely apprehensive about our order of Etosha Couch - paid for in full on 27th January 2019. I was notified that the funds will be in my account after 7 days. We arranged to be at home to receive delivery. On seeing our reluctance to pay and wait for a couch for a full three months, we were told that an exact Etosha couch was in stock and we would have it in 10 to 15 days. The Coricraft charges me R750 for delivery less than 10 km away for a R10000 tv unit. Without asking, Corricraft arranged to deliver between 5 pm and 7 pm, a time that did not suite me. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. Which is exactly what Coricraft are doing. I believe, on seeing our reluctance to pay and wait for a couch for three months, they "found" one which was not in existence. Coricraft Group Pty Ltd is currently in search for a professional and customer service-oriented Store Manager to oversee daily operations at our store. Since then no communication, no follow ups and no answers to our queries. The form filled stated that coricraft to supply corifill for 2 & 3 seater Div Santorini. | RCS All rights reserved. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Inspiration for new product is based on both time honoured models as well as ideas gleaned from all around the world. Coricraft agreed to take back all their furniture and only refund me after a pickup was made. Discover more about Milly here: https://bit.ly/32UcrFn. On seeing our reluctance to pay and wait for a couch for a full three months, we were told that an exact Etosha couch was in stock and we would have it in 10 to 15 days. . Welcome to @Home Online - the leading choice for quality homeware products in South Africa Told they would make a new one from scratch. So unless you think you want to take a chance on poor products, poor after service and a store going back on their word – rather opt for a different store where they value the customer and strive to deliver excellent products and service. Logistic Manager at Coricraft Pretoria Area, South Africa 170 connections. Accessories. Since then, I have become more and more sceptical of the supposed damaged couch. One even had to return his table to get fumigated as it was invested with some type of bug. To all potential buyers of Coricraft furniture it may be worthwhile to read about our horrific experience buying from Coricraft and the pathetic after sales service received. I went into to see them with a complaint and they lodged a complaint i.e. 1,122 talking about this. All information and materials on this site pertain to the U.S. only, unless otherwise indicated. If within a reasonable time period Coricraft is unable to repair or replace the item a full refund of all monies paid will be made. We have escalated your complaint to the relevant department for further assistance. At one point they also stopped answering my emails. The day before the delivery we were told the couch cannot be delivered as it was "damaged" in transit. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier. Industries uses the manufacturing of products to assist in the department's overall mission to prepare offenders for release through skill development, work ethic, respect and responsibility. A triumph of pared-down elegance, the … © 2004-2021 ComplaintsBoard.com. I call this fraud. I never experienced such a pathetic customer service. OK Furniture is another Trading Division of Shoprite Holding Limited, which currently operates 548 outlets. On seeing our reluctance to pay and wait for a couch for a full three months, we were told that an exact Etosha couch was in stock and we would have it in 10 to 15 days. After talking to various friends and family I have come to know that I wasn’t the only person who had this type of negative experience with Coricraft and many of them said they will NEVER buy from Coricraft again. We herewith acknowledge receipt of your complaint. I am sorely disappointed and will most certainly not buy from you again unless my lounge … More Coricraft Group Complaints & Reviews. Today is the 7th of September still my money is still not in my account. All rights reserved. coricraft Dec 2014 - Present 6 years 2 months. Needless to say - after confirming they would replace the whole 5 piece set … We’re known for our range of wooden furniture and customisable couches. Pa Pat van der Westhuizen 0 mins ago The Company offers repair, guarantee, couch cushions refilled, furniture delivery, and collect furniture from coricraft. All of this could still have been acceptable to some level if a professional approach was taken by their management but this was unfortunately also not the case. Launched at The Spring Fair in 2017 this stylish & sophisticated collection of bespoke home fragrances has won universal acclaim. I noticed MANY complaints on HP around the service delivery of Coricraft - so when I needed to report my faulty lounge suite I was very concerned around what the process was going to entail. I am going to find out, but I am sure it is against the law at worst, or bad business practice at best, to have the public fund one's business. Coricraft Group Pty Ltd. manufactures all couches. We would love to hear from you. The couches had to be returned 3 times due to poor workmanship and leather quality. The display unit had to be returned twice due to a bump on the drawer caused by their delivery team and then a door which did not close properly. We have bought 2 couches, plasma unit, sideboard, display unit, dining table and bench. I believe, on seeing our reluctance to pay and wait for a couch for three months, they "found" one which was not in existence. Coricraft supply stylish, comfortable furniture for living rooms, dining rooms and bedrooms. Coricraft Complaints - Avoid buying from Coricraft at all costs. Whether you’re just starting out, scaling down or looking to update your home with modern, minimal pieces, the Essentials range has something for everyone. Complaint / review / scam report Nedbank Just before leaving on holiday to Namibia I went to the Cape Gate branch to make an investment and was assisted by a … The day before the delivery we were told the couch cannot be delivered as it was "damaged" in transit. Coricraft - I will never ever use coricraft again; Coricraft - mattress; Coricraft - avoid buying from coricraft at all costs! When they returned to my house to replace furniture my front door and gate was butchered by their delivery team and we’ve had to put in a claim with them to get the door replaced and the gate fixed. To all potential buyers of Coricraft furniture it may be worthwhile to read about our horrific experience buying from Coricraft and the pathetic after sales service received. We struggled weeks to get payment and feedback from them. PAT VAN DER WESTHUIZEN, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Although our Milly slipcover fabric has the luxurious look and feel of linen, it has a 25 000 rub count, which means it can withstand everyday wear and tear and will look good for many years to come. Coricraft was founded on the notion that home furnishings should offer exceptional comfort, quality, style and value. Since then no communication, no follow ups and no answers to our queries. Told they would make a new one from scratch. BE VERY CAREFUL WHEN BUYING FROM THIS COMPANY. Bedding. Coricraft Group Pty Ltd Store Admin ... the set targets are met.Maintain a high level of customer serviceAssist customers and provide informationEnsure complaints from customers are resolved quicklyManage staff rostersManage all risk documentation, transactions, and controls according to the company’s policies and procedures.Identify current and potential risk issues impacting both … Which is exactly what Coricraft are doing. I call this fraud. Coricraft agreed to take back all their furniture and only refund me after a pickup was made. The bench had to be replaced twice as the first one was not level and the second one had a bump on the one corner. 196.9k Followers, 488 Following, 1,463 Posts - See Instagram photos and videos from Coricraft (@coricraft_sa) We design and craft our home furniture with the goal of creating pieces that you’ll love having in your house. Printing Delivery Notes and Pick up Notes. Bedroom Suites. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. Targeting a wide range of customers in the mid to upper LSM categories Retailing own-branded merchandise Every Day Low Prices Predominantly trading in South Africa With 4 cats and a dog (there were two dogs not so long ago) it is no mean feat for the old couches to still be in tip top … We were promised that delivery of the base and mattresses will be delivered on Thursday the 29th of August. avoid buying from coricraft at all costs! For well over 20 years Coricraft has been on the pioneering edge of home furnishing design and production. Audio. Find the relevant contact details and our office locations to get in touch with us. We decided to put the new couches in the “formal” lounge and the old in the informal lounge. Coricraft Group Pty Ltd * Ekurhuleni (East Rand) * Permanent * Full Time - Introduction - Duties & Responsibilities * Maintain a high level of customer service * Assist customers and provide information * Ensure complaints from customers are resolved quickly * rosters * Manage all risk documentation, transactions, and controls according to the company's policies and procedures. Buying furniture from Coricraft one definitely has an idea of excellence, good quality products as well as after sales support….NONE which was given by Coricraft! no 44794 about one month ago. Coricraft - product not performing as indicated; Coricraft - scam; Coricraft Group - damaged couch; Coricraft Group - couch; Coricraft - quality of couches and dining room chairs; Coricraft Group - 2seater titanic couch I went to coricraft mall @ carnival and bought a bed. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. A range of divinely fragranced objects d’art in an exquisite choice of specially blended fragrances. Should a customer not be satisfied with any product received within 7 days from date of receipt, Coricraft will endeavour to repair or replace the item in question. I insisted on talking to top management and got hold of the Head of the after sales department in Johannesburg. At the second pick up one of the delivery guys broke one of my picture frames which he apparently didn’t see. It is after all your hard earned money you are spending! Contact Now! Of course their driver did not deliver within their set time and arrived when I was not home and I also did not receive a … Tapping into the global microliving trend, Coricraft’s new Essentials range brings you beautiful, contemporary basics to furnish a smaller space from the ground up. We’re passionate about selling high-quality, affordable furniture, and our impressive range is available in both modern and classic styles. PAT VAN DER WESTHUIZEN, Reading all these complaints about Coricraft has now really made me become extremely apprehensive about our order of Etosha Couch - paid for in full on 27th January 2019. For the third delivery I specifically requested that all products are thoroughly checked before it’s even loaded for delivery. Coricraft agreed to take back all their furniture and only refund me after a pickup was made. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier. Lerato Mokgosi [protected]. We then decided to cancel the transaction because we were not happy with the service after we arranged time to be available to receive our delivery. Since then, I have become more and more sceptical of the supposed damaged couch. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier. Coricraft Phone and Map of Address: Shop LF30 Menlyn Shop Ctr, Atterbury Rd, Menlyn, Gauteng, 0181, South Africa, Pretoria, Business Reviews, Consumer Complaints and Ratings for Furniture Stores in Pretoria. Coricraft - I will never ever use coricraft again, View all 89 Coricraft complaints & reviews. None of the contact details worked for the coricraft team and I could not even ask for another delivery time. 184184. BE VERY CAREFUL WHEN BUYING FROM THIS COMPANY. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e … Contact Us Today - Our team is on hand to help you resolve any issues with your order Monday to Friday from 9:00am to 5:00pm I purchased a lounge suite from Coricraft just over a year ago in Botswana. The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. The RCS Group offers customers credit through our card, loans and insurance products in association with leading retailers in South Africa, Namibia & Botswana.