Ugh. Justin Ryan. JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. The JetBlue Foundation 2020 Year in Review. Go JetBlue. A JetBlue passenger could wind up $14,500 poorer for refusing to wear a face mask and drinking his own alcohol on the plane. Read the story. I wrote a post about dvf and bam, @dvfInsider was following me. I also find it ridiculous that your company(or any company for that matter) can not call its locations and actually speak to someone on site to check. Great post! Wow this is great and I love how I witnessed it happen on Twitter at the same time. Non è possibile visualizzare una descrizione perché il sito non lo consente. Tours & Travels 5 Min Read . 1,405 JetBlue reviews. Our Twitter account is much the same thing; making ourselves available in an environment where are customers already live. Cardholders always have the opportunity to earn Mosaic status with $50,000 in spend on the card in a calendar year. United Airlines, for example, has announced airport and at-home testing options only for flights to Hawaii, and American Airlines has worked on preflight testing for passengers going to Jamaica and the Bahamas as well. I have to agree that what JetBlue is doing is quite awesome. Customer Support must be able to locate the lower JetBlue fare during your phone call. On both flights i had defective/ non operative screen service: nothing worked properly. The new Hartford flight, operated by an Airbus … That’s the amount of a civil penalty announced Friday by the Federal Aviation Administration. Well, actually, I am watching him in a mildly-creepy voyueristic kind of way as he saunters up to check in for his flight to Burbank. Flight #: 1334. The answer to that is NO YOU WON'T. This is after the 1st main location the locals said to go to ended up being closed for remodeling. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact JetBlue in an easy-to-use summary, as well as a full comparison of the 9 ways to reach JetBlue, compared by speed and customer recommendations. I’m losing my hair fast, so I am seriously tempted to ask where he bought his, but, then I remember…this is NY, we don’t do stuff like that. 2020 in Review. Less than a month since launching Miami flights, the New York-based carrier is back with more. @mkwvs1 @mortalcoilz @JetBlue Came to Twitter to see if anyone was having issues. A smart move, I’d say. My claim number i... On 8/8/19, my flight from JFK to PBI was cancelled and was I was rebooked to fly the Apparently there was an Email but I did not see. My fiance should not be penalized for putting his safety first when there's a natural disaster occurring at the destination!! I never thought of companies using twitter to watch customers, but what a great idea for brand management if your a company that is on the edge of gossip, […] Putting in humanity (via Jonathan Fields) […], […] have the most efficient customer service team in the world? Go to twitter.com to read the rules of the […]. Wow! Hopefully the companies with whom I do business also start using Twitter. […]. In fact, it is a far smaller deal than JetBlue’s restoration of full meal service in Mint class last autumn. And the funny thing is, it sells more of their product as a byproduct. Unlike other Twitter account reviews I’ve done in the past, this account doesn’t stand out from a general feed perspective. And, in a reply that same afternoon, here’s what he shared: I’ll do what I can to answer your questions (although I don’t have access to all my links as I’m out and about at the moment) – let me know if you need more info. ET on the same day of purchase. I’d be really disappointed if JetBlue wasn’t using twitter to connect. -again not focused on marketing – but real interaction: less billboard – more information booth. Companies and users can very easily do a brand search on Tweetscan and […], […] Jet Blue’s corporate communications department monitors and responds to what’s being said about them in the twittersphere. Because of existing proclivities toward web ‘stuff’ one of my current roles is developing a social media presence for JetBlue utilizing tools and spaces our customers (and crewmembers) are already using and comfortable with. This is really cool, this is definitely a good example of corporations using social media correctly. That’s a great insight into how companies are doing social media marketing. I needed to be back as I work (in an ER as a provider). I bet the other employees are just as fun to follow. Just wonder why we should fly Jetblue again? – but because I saw your tweet about William Shatner – my intention was to see if I could DM to say something mildly silly about the idea that “well JetBlue IS on Priceline” or that he cold be flying because he likes the SciFi channel. I was told that they are unsure where my luggage was and that there was no way to tell if it made the flight from Ft Lauderdale. Are you a vegetarian? I crack open my mac, pop open Firefox, see Jet Blue’s free wi-fi terms of service page pop up, click on the button that says agree, then start to browse. JetBlue Both the suites and the studios are replete with luxe materials, such as woodgrain and vegan leather, along with mood lighting to enhance in-flight comfort. […] Is JetBlue using twitter to spy on its customers…or blow their minds? We learned last February the value of a certain amount of transparency when we posted a video of our founding CEO on YouTube to address customers affected by the ice storm that swept through the Northeast. Jonathan, that would completely freak me out if that happened to me. JetBlue is ending its back-to-front boarding policy less than a year after implementing it at the onset of the pandemic, as more Americans are traveling and airfares are hitting record lows. Corporate Communications I don't wish to take this further, but I will if I have to. Reference: Flight # 1210. That’s the amount of a … But after Morgan’s email, I think I really like what they are doing. “Was there something in that terms of service page that let them track my browsing, follow me to twitter, then publicly seek to follow me on twitter?”. My flight was changed to 23 hours later, which is ridiculous. Then next day I took a cab to NJ which was was very inconvenient and expensive. Please contact me at [protected]@yahoo.com or text [protected]. For 2021, spend $30,000 on the card and earn 4,000 Mosaic Qualifying points to earn Mosaic status. It was very frustrating. The fact that JetBlue took the time to personally communicate with Jonathan helps build trust in the company, and shows they are interested in the “building relationships” aspect in order to build longterm loyalty. If you can not tell where the luggage is by the scans then you should not be lying to your customers about its whereabouts. Jet Blue and Zappos are extraordinary companies and it makes perfect sense that they can relate and properly use social media. Jacksonville to Boston. (Things like DMing users who’ve spotted celebs at our terminal isn’t very common – but I was feeling punchy and had a good joke worked out), We’ve had several crewmembers using the JetBlue Twitter over the last year, but this latest iteration and voice was something I pushed for and currently run solo. I hope wireless providers are tracking their rep on Twitter. They canceled my inbound flight a month in advance and made minimal efforts to alert me. Let’s face it. Congeniality”? But, I have to tell someone about my sighting, so I figure I’ll tweet about it. They told me then I could not bring it on the airplane unless I brought it back to my car or give it to the person that dropped me off at the airport. According to the news channel, “Fareportal, an online travel agency behind flight booking websites like CheapOair and OneTravel, filed a lawsuit against budget airline B6 this week. A bit of googling, got me further twitter success stories at companies like Jetblue, Fox Chicago and Comcast. In the process of reconsidering Twitter I found that terms can be tracked, sort of like a really beta and limited Google Alerts. I thought it was pretty fascinating and not just because the article started with a William […], Wow, that is an interesting perspective! First of all, I think I LOVE William Shatner. I asked at the Jet Blue Desk on checking in, if I could put the router into the checked baggage for the cargo on the plane and the person there told me to save I believe it was $35 or so if I just carried it on with my personal luggage and it was also probably too late to check it in for the checked baggage on the plane. They should begin work around 3am on Sunday and they can check at that time and will likely get our luggage to us by 8am. I traveled on Jet Blue from Boston to San Francisco on 11/14/19 and home on 11/20/19. 1,435 JetBlue reviews. That my credits had expired on 1/17/2021!!! Date of incident:1/2/19 I’m looking forward to a post about Morgan or other JetBlue twitters being empowered to not only sympathize but DELIGHT JetBlue customers. The Federal Aviation Administration said Friday it … I had to book my own return flight on American for 500+ dollars. On the heels of just reading a number of articles on whether micro-blogging platforms like twitter have any “real” business use and Chris Brogan’s excellent article on managing a community, I really found JetBlue and Morgan’s efforts eye-opening. – not necessarily marketing – but a proper communication tool to talk with customers. We (my wife and I) departed from Detroit to Boston and then had a connector flight from Boston to Barbados. Okay, my first reaction…cool, so they’re not bugging my backpack. Even more ridiculous is that no Supervisors were available to handle concerns when there was an issue. So, I click onto JetBlue’s page on twitter and see Mr. Blue is following some 2,049 people…and 1,923 are following him back! On a more serious note. Jetblue Airways Overview. That’s the amount of a … Have you heard of any other companies doing anything similar? Some of the links on this website are affiliate links, if you use them to make a purchase we will earn a commission. Below is my complaint to JetBlue. A JetBlue passenger could wind up $14,500 poorer for refusing to wear a face mask and drinking his own alcohol on the plane. View story titled "A Year in Review: 2020" ... Instagram Link opens an external site and may not conform to the same accessibility policies as JetBlue. AND, I think they should tread lightly when following someone using an account named for an organization, because that has a different connotation for the one being followed. No shiny object, whiz-bang report or scratch-n-sniff screen protector. Thanks. I was on a 8:38 am flight number 2184 leaving out of Raleigh to Boston on 8-26-19. I am instantly freaked out. After waiting until around 8pm, we called back in and was told that they can see the luggage flew from Ft Lauderdale to Barbados, but it is likely that nobody was available at the airport because they get off work around 5pm. But that’s not the only thing putting them over the top. Well, I think this is the first practical usage of tweetage that I’ve seen. 3) JetBlue refunded $120+ to my travel bank and now I have a significant debit to cover. I would think that luggage is scanned before and after each destination. So now after our first day there was spent sitting and waiting, we now had to spend our 2nd day there trying to find clothing and toiletries instead of doing activities we had planned for our 1st and 2nd day. I wa... January 15th, I purchased a vacation from jetblue airlines in the amount of 2403.03. JetBlue Complaint: JetBlue Never Again. I mean, Google already has all of my information, what’s a little JetBlue tweetage going to do? We were then told that our baggage did not make the flight from Boston (even though our layover was over 45 minutes) because it got to the plane late and they transferred it to FT Lauderdale and it would arrive in Barbados at 5 pm. Anyway, there was quiet a line to get through the TSA. Nice post J. Tours & Travels JetBlue Complaint: Very Poor Customer Service. Once a week, you’ll get an update with highlights, images, insights and excerpts. JetBlue's rate of 0.67 complaints per 100,000 passengers is a fraction of the complaints of some of its rivals -- for example United Airlines had 2.3 complaints per 100,000 passengers. Mark Frauenfelder 9:58 am Tue Apr 23, 2019 JetBlue is dedicated to customer service. This guy reckons JetBlue are stalking him on Twitter, either way, hats off to them for going the […], […] backfires to the social media plan that Jet Blue currently uses, one of them was reported by Jonathan Fields, in finding the behavior of Jet Blue a bit spooky that they would be monitoring the social networks […]. I would like to be acknowledged while in line at some airport counters. Jonathan, I think it’s great. 2) You have a share agreement with American, why couldn't your customer service person rebook me on American? My flight number was B62705 Sincerely, Jacquelyn M. Donnelley. At least I personally know that Zappos does. und ich muß sagen, dass ich das Vorgehen von JetBlue ziemlich interessant finde. I explained that we got sick and stayed home all that time to avoid Covid-19 so we could travel when the pandemic got better, the vaccines got here and we are not afraid to travel these days. Recent recommendations regarding this business are as follows: "Fly another airline", "Call the … I just presumed he’d got a very strong pain med, Jack Daniels combo going on. JetBlue uses Qualtrics to measure and manage the entire customer experience. As of September 2020, you can only choose the “Voice a Complaint” option from the menu. Non one else does that. Twitter only, do you help manage other communities? In a non-creepy way. Ketki 310 complaints closed in last 12 months I think that tracking a mention of your name is a good idea. I packed this Zappos has also embraced Twitter, with over 250 employees using it. I love this idea that corporate is interacting with customers.. and that they have a sense of humor! We track Twitter mentions of our brand through various services from the internal “track” function on Twitter to external tools like tweetscan.com or quotably.com that are freely available to all users. What I also found rather creepy was that she was able to send you an Email (not a DM but an EMAIL) and I’m wondering how she got your email address? Excellent blog post. Though we’ve learned to be careful on when we approach a conversation we see occuring. Thanks. AOC did so verbally via Twitter, attacking the flyover as a corporate publicity stunt that polluted the air. This story is TOOOO cool. And all of this not only leads to a more authentic brand which people can relate to, but also creates trust, which ultimately develops loyalty. Twitter Link opens an external site and may not conform to the same accessibility policies as JetBlue. My first thought is, “damn, his piece looks good.”. The boarding time was right on for the flight, so I could not make it back to my car and be on the flight in time. That’s the “risk”. I took the word of the Jet Blue Employee and it's because of the Jet Blue employee, I am out $230. Back to tweeting, or whatever. It was kind of creepy. 27-01 Queens Plaza North Long Island City, NY 11101 Phone: (718) 709-3089. That would really weird me out! I think this is a perfect example of how big companies, ‘should’ be using social media.