We can do this for most items but first check and reserve a replacement item online, to make sure we have it in stock. Small items will have been dropped off by 1 person whereas large items are literally so large they need to be delivered by two people. First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item. Return postage costs £3.50 which we'll deduct from your refund amount (unless of course it's faulty). If your item is faulty, please start by checking our product support page to see if we can solve your issue. There is no receipt with the product and I signed on as a guest to ebay. In Wales – from Sunday 20 December, items can only be returned to an Argos store within a Sainsbury's supermarket. These guidelines have replaced our usual services, and will be in place until advised otherwise. How long do I get to get a complete refund? I still have all the receipts and the box it came it. In Northern Ireland - from Saturday 26 December, items can only be returned to an Argos store within a Sainsbury's supermarket whilst picking up essential shopping, with the exception of our Sainsbury's Argos - Forestside store. (Updated 15 January 2020) This website is operated by Argos Distributors (Ireland) Limited (referred to as "Argos/we/our/us"). If the item is faulty, you’ll get the choice of a repair, replacement or refund. How do I know my online order has actually gone through? All returned goods must be in line with our returns policy, these products will need to be unopened, unused and in their original packaging, with proof of purchase. All Rights Reserved. We should be able to sort everything out if you have: No you don't, but following recent guidelines, we’ve had to make some changes to how and where you can return an item: In England - from Tuesday 5 January our stores are open for collection of pre-paid online orders only. We’re currently unable to accept larger 2-person items in-store. Argos returns without receipt? When returning an item, proof of purchase and item serial number may be required, so make sure you include them in the packaging. We are still receiving Tu clothing postal returns. If your item is faulty, please start by checking our Product Support site to see if we can solve your issue. Please visit our store locator to find your nearest Sainsbury’s collection point. 3. Simply contact our Live Chat team to arrange. I still … In England - from Tuesday 5 January, items can only be returned to Argos stores within Sainsbury's supermarkets, with the exception of stores listed here. You need to go back and tell them that you have sought advice and that the device is "not fit for purpose for which it was sold". We’re currently unable to accept larger 2-man items in-store. You can return a faulty product within 2 years and they will do a complete refund including shipping if applicable. Use up and down arrows to review and enter to select. Contact Argos customer service. Click here to see our latest returns information in your area. As user of this website (referred to as "you/your") you acknowledge that any use of this website including any reservations you make ("use/using") is subject to our terms and conditions below, which includes any other important hyper-linked sections e.g. If Argos accept the radio was faulty when purchased you can get them to repair the radio or replace it but it is their choice, not yours. And finally, there was Emma. © Argos Limited 2021. You’ll also need to return any free items that came with the product. If you are collecting from an Argos shop please be aware that you cannot take the goods back unless you live near a Sainsburys store. Mystery shoppers visited or phoned Amazon, Apple, Argos, Currys, Euronics and John Lewis 12 times each, asking what they should do about a faulty laptop or … I bought a laptop from Argos recently and after a few weeks of using it it has started locking up and freezing. Please note, we’ve made a few changes to how you can return items to store: Why did you go through the process of showing them the device was faulty? Exchanges are dependent on current stock levels. But it may take 5-7 days for your bank to process it into your account. If your item is faulty, please start by checking our product support page to see if we can solve your issue. If you do need to return an item, you can take it to any Argos store or Argos store within a Sainsbury's supermarket. Depending on where you live, we have made some changes to how you can return an item: In England - from Tuesday 5 January all stores are open for collection of pre-paid online orders only. Thanks I did read but I can't find the info. In Northern Ireland - From Friday 18 December, we are unable to offer our Home Delivery and Click & Collect services to Northern Ireland addresses, but you can still shop within a Sainsbury's supermarket and return items to an Argos store within a Sainsbury’s supermarket, Argos stores and our Forestside store. Items are eligible for a refund if returned within 30 days of their purchase. Check out our Support Site to find the helpline number for your product. DVD player is definitely faulty. In Wales - from Sunday 20 December, items can only be returned to an Argos store within a Sainsbury's supermarket whilst picking up essential shopping. She bought a smart watch in Argos last week. In-line with our returns policy, your item(s) needs to be: Refunds will be processed by the original payment method. To arrange a collection, contact our Live Chat team. Scroll down to start a Live Chat, or head to our contact us page. For orders that have been delivered, either by an Argos van or by post, there are a few items which can't be returned to store. I want my money back as I am going to buy a refurb online. Collect Plus If the item that you are looking to return is under 10kg and has maximum dimensions of 60x60x50cm then you can return … For more information about returns, including our extended returns policy and returning Tu clothing, see below. To avoid any non-essential journeys, we’ve extended our returns policy – any store-collected purchases made from 18 October 2020 can be returned up to 30 days from the re-opening of non-essential retail in your area, in-line with our returns guarantee.