This behavior can usually be attributed to a network error. I had issues like this with my Linksys RTP312 in front of the router. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. Keep in mind that just because you hear a ring on your side doesn’t mean the other phone is also ringing or even acknowledging the call. They say they made a change and had me reboot my ATA, then mentioned my router. I have the same issue for a while and nothing is fixed yet. HI All . Phones need to connect when a number is dialed. If a number doesn't work it just doesn't work until the "routing treatment" is done. It wouldn't be so bad if I could call right back and get connected a second time but I can't even do that. Replied via a mobile device. I wish I kept it. If they hold on, I can answer. Also always post the currently used software version. The phone either doesn't ring at all or, like now, rings once then the person hears static. You'll receive email notifications for new posts at. Message 7 of 26 44,789 Views I've had our developers going through a ton of call samples from the users that have reported this issue and they believe that they found an issue that was causing some some calls to fail. Both lines(one is cellphone) sometimes ring only once & then quickly go to voicemail before either line can be answered? We're running a cluster of CUCM 8.6.2. Just FYI, I barely called anyone in past few days but I didn't have any issues. Without knowing the numbers you have problems calling, there's very little we can do outside of general troubleshooting. So you are going to fix every number I call? ----------------. If their phone only rings once then hangs up without going to voicemail, they’re likely not ignoring your phone calls. I have been a Voipo customer going on 6 years now and generally the service has been good but the last couple of months were hellish. If the hangup occurs after 30 seconds, the problem is most likely due to the network setup of the registered extension. When I make a call, the call rings once then hangs up 1 Recommended Answer I get the message "You might be unable to make or receive calls over the internet. I'll post back if I still have issues. The caller hears it ring once and then hears beeps. I can make outgoing calls, but incoming calls ring once and then give the caller a busy signal. Click on settings icon > advanced calling > advanced calling turn on/off HD voice and video call.> Turn off this setting. You will lose what you have written so far. We would need to see some logs. More Less Posted on Nov 15, 2017 4:07 PM I have restarted my phone a few times and that didnt fix it. I'm thinking the help desk has created a template for these problems since they happen so often. Anyone else having this issue?? Unless I am on IM with someone it is impossible to ask them to call me back as I have no way to ask them to do that. The problem definitely still exists and I suspect it always will until the VOIP carriers get their act together. Whether your calls are being blocked or they have a do not disturb feature set up would depend on the other person’s ... My phone only rings once for an incoming call and then goes straight to a busy signal. ... (01 or 02) and are included as part of inclusive call packages. I just got this service and it was working fine until now!!! I thought it was an internet issue so I turned wifi off. And even if the person on the other end manages to pick up the call during that time the call will then drop after a couple of seconds without being able to hear anything on either end. He had to use his cell phone to make the call. I've also had to do numerous routing treatment requests but my issue is slightly different, in my case some outgoing calls only stay connected for 20-30 seconds before dropping. When you submit a report, we'll investigate it and take the appropriate action. Post is disrespectful, about third party products or contains unrelated content or personal information. What happens to thr time lost for my phone system not working? After performimg some R&D, we found that the issue is happening with only one phone model type, all other phone model type working fine. I've done extensive troubleshooting with my router and ATA and even swapped both of them but still have the problem. Works fine from my cell. I would have to agree that this is the single largest negative issue with Voipo (at least to me). I had two numbers in the past two days that needed the infamous "routing treatment". There is a troubleshoot voip related issue post within the FAQ you should look at and then post some logs. Routing treatments always correct the issue, but it sometimes happens a few days later to the same number. It's very frustrating to not be able to complete the call. Yesterday, it started doing it again. I have had to submit multiple support tickets and each time the issue creeps back. If you heard the ring, the call could be answered. Well something needs to be fixed immediately!!! Are you sure you want to continue? I've been up without interruption ever since. To test this, I can set my cell phone to restrict my identity, call my Ooma number and the call will ring twice and then be dropped. ? But some certain number will not dial out at all that I had to use my cell to call. If I then turn off the identity restriction, it rings until answered or the voice mail picks up. Calls ring, then go busy while call is still ring on other phone. Are the using a home pc hosted by gator to manage calls? This will remove the reply from the Answers section. Try rebooting your phone or checking down detector for network issues. Something obviously changed on their end somewhere. iPhone 7plus, purchased new from Best Buy, iOS 12.4.1, U.S. if it matters, FaceTimed with a friend day before yesterday, and had not had this problem before facetimeing. In this case, using stun or disabling SIP ALG on the router that is in front might help. This will allow calls to ring through to your line as normal. We'll get back to you only if we require additional details or have more information to share. My panasonic phone has recently started to hang-up on callers. I'm not sure it will help or not, but for me it came down to hardware. When contacting us about these types of issues, please include sample numbers that you're having issues with so we can review the logs. I've been to Apple to have my phone diagnosed. If the same person then rings back immediately my phone will ring through normally. Sometimes, it will drop the call after 15-20 seconds into the call. Please add me to this list. Fix: swipe down from the very top of your screen. It seems as if I run into at least one number that rings once and dies almost daily. Never saw it with TimeWarner over 2 years of service. Discard post? If it seems to be helpful, we may eventually mark it as a Recommended Answer. Although they emailed me last night/this morning, that they did changes to my account and let's see how it works now. I can't call tech support every time I have an issue with a certain phone number. Panasonic UK Customer Service Charter. Still the same issue. I did a small test today with two phone numbers, Phone number #1 doesn't work, phone number #2 works. The Federal Communications Commission is warning people about a …