If you have suffered from a cancelled or heavily delayed flight, the basic premise is that you as a passenger are entitled to compensation. Sun: 10.00–19.00 EST. UPDATE: So I just received an email from SAS and they have changed my flight time to be an hour earlier. Check the status of your submitted refund request. Claiming Compensation From SAS. SAS Technical Support offers the following types of support for SAS software: Telephone support Email support Online support (web interface): Access to support resources on our SAS Customer Support website To help I purchase two business class seats with points and $. Local: 1-800-221-2350. International calls: +1-201-896-3600. By submitting this feedback form you declare that the information stated within the feedback form is true and correct to the best of your knowledge, and that you have read and agree to these Terms and Conditions. SAS respects you personal privacy. We take care of asserting the claim for delay or cancellation compensation directly with the airline and, if necessary, even take it to court on your behalf. We consider up to EUR 50 per full day and person against receipts, as reasonable. The flight was cancelled and I received an e-mail titled "Information about your refund from SAS" on May 6, 2020 saying that SAS is doing "everything they can to process the request". If we haven't already covered extra expenses, i.e. I initially booked a flight from Zurich to Stockholm for April 2020. Hotel accommodation if an overnight stay is necessary. https://soep-online.de/request-form-flight.html, Remember that it is the passenger suffering a delay or cancellation who might be entitled to compensation and who can make a claim. We realize that flight delays and cancellations can be frustrating and have a big impact on your travel plans and we are very sorry when this happens. Since third parties usually charge a significant fee to help you with your claim it is more beneficial for you to make your claim directly with SAS. Bank information, IBAN (BBAN for countries outside EU excl Norway, Switzerland), BIC/SWIFT and for USA Routing number (ABA), Copy of a signed Power of Attorney if you are representing someone else without the same surname as you. Du kan finde mere information om refunderingsreglerne nedenfor (se … Two telephone calls or e-mails in order for you to rearrange your travel plans or leave other necessary messages. For the purpose of handling your claim etc., the information you have provided may be made available to relevant third parties, including other airlines and insurance companies, if necessary. Läs vår detaljerade information om dina rättigheter enligt EU-förordning 261/2004. SAS Customer Service / EuroBonus. Opening hours: Mon–Fri: 09.00–19.00 EST. CANCELLED / DELAYED FLIGHT AND ADDITIONAL EXPENSES – EU261. CLAIM DIRECTLY WITH SAS AND RECEIVE FULL COMPENSATION. Cancellation & refund. Kanselleringer og refusjoner. FEEDBACK DETAILS If you need assistance with an upcoming or current trip, please see the FAQ Have you already traveled with us? To handle your claim we need the following information: Name and contact details for all passengers who are included in the claim. Transportation with private limousines or equivalent will not be reimbursed. When using this feedback form, we will process personal data such as name, address, e-mail, phone number, as well as any other information which you submit to us (including any sensitive data if applicable), in order to handle your case and to provide you with the best possible service. For information on our complaints procedure can be found here The personal data will be treated with the utmost care and respect and in accordance with applicable law. Please see our. SAS seems to be the only company not refunding their customers, it is absolutely ridiculous. For questions related to your reservation, ticket changes or refund requests or SAS EuroBonus, please contact SAS Customer Service. Apply for medical approval before your trip (MEDIF) Chat with us. Followed by a message that says, "If we haven't heard from you within 10 days, we will understand that you've Any other time you can chat with our virtual assistant Turi who offers 24/7 support. The levels of compensation are limited by the EU regulation as follows: When you can claim reimbursement for additional costs. Claiming your compensation is easy and inexpensive with refund.me. for full details on our processing of personal data. Våre fleksible 24-timers bestillingsregler gjør at du kan kansellere flygningen gratis innen 24 timer etter bestilling helt gratis. I have been waiting for 2 months and my mum has been waiting for her refund since MARCH and this week she got an email this week If costs for food and accommodation appears on the same receipt, you will have to add this receipt twice. If you are entitled to compensation in accordance with the EU regulation we will compensate you as soon as possible without any hassle. magnus.hurst@sas.se Secondary Contact Anna Mossberg Vice President Global Customer Service Frösundaviks Allé 1 SE-195 87 Stockholm, Sweden anna.mossberg@sas.se Kjetil Håbjørg Chief Service Officer, Executive Vice Hello everyone, Same situation here. The personal data will be treated with the utmost care and respect and in accordance with applicable law. Within SAS Certification Manager , your certificate can be accessed by clicking on "Certifications" and then selecting "PDF Certificate". Please wait 10 minutes before resending the reset email. Order a receipt for your flight. Vissa cookies är tekniskt nödvändiga för att webbplatsen ska fungera och är därför alltid aktiverade. Compensation you are entitled to for delays/cancellations according to EU-regulation 261/2004. Please see our Medical certificate if pregnant with twins. costs for food, drinks, accommodation or transport during the delay/cancellation, please attached receipt for these expenses. With SAS you are part of a community experiencing easy, joyful, and reliable services delivered the Scandinavian way - SAS Airlines make your travel easier SAS | Scandinavian Airlines – Discover the world Vi vil gøre alt, hvad vi kan, for at hjælpe berørte kunder. De fleste SAS-billetter kan refunderes undtagen SAS Go Light og SAS Go Smart, som ikke kan refunderes. If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. For the purpose of handling your claim etc., the information you have provided may be made available to relevant third parties, including other airlines and insurance companies, if necessary. I have been waiting for a SAS refund from Chase Ultimate Rewards Travel since June 1st. How much EU261 monetary compensation you can receive. Our chat agents are available Mon-Fri: 07.00-19.00 CET, Sat: 09.00-17.00 CET, Sun: 09.00-18.00 CET. If SAS canceled it and the flight took off or landed in the US- the DOT might be able to help. You are entitled to care if a flight is cancelled or delayed and the delay is expected to last: Alternative Dispute Resolution - Unhappy how we handled your complaint? Sat: 09.00–17.00 EST. Contact the applicable National Enforcement Body. SAS använder cookies för att förbättra din upplevelse och för att göra ditt besök på vår hemsida så trevligt som möjligt. We will reimburse you for reasonable costs for a clean and comfortable, mid-range room at the present location. I immediately requested a refund and was told it would take 2 Our 24-hour flexible booking policy allows you to cancel your flight within 24 hours of booking at no charge. You can read below to see if you might be eligible for compensation due to a delayed or cancelled flight. not when you have bought your ticket from SAS but fly with another air carrier) and. Got no email on the other, but a refund for full Got a refund email for one ticket last Friday, but it hasn’t posted to CC yet. Additional costs for taxi will be reimbursed only if above transport is not available. For information on our complaints procedure can be found here Jag har avbokat en resa den 22 mars som skulle ta min mor från Stuttgart till Göteborg. SAS respects you personal privacy. Special travel needs. the American Bankers Association (ABA) Routing Number. - Had two separate bookings for a flight cancelled in June. If you canceled the flight, you aren’t due a refund, only a credit. If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Sørg for, at dine kontaktoplysninger er opdaterede under Mine bookinger, så vi kan give dig besked direkte, hvis din flyvning er berørt. Vänligen notera att du måste kontakta Allmänna reklamationsnämnden inom 12 månader från den dag då du först kontaktade SAS. Most of SAS tickets are refundable. SAS strive for high customer satisfaction and to always interpret the present regulation in accordance with the primary law of the EU De fleste SAS-billetter er refunderbare med unntak av SAS Go Light og SAS Go Smart, som ikke er refund… If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. To be able to register a claim you need the following: Please allow 10-15 minutes to complete this form. For payments we need the following information: IBAN (International Bank Account Number) and BIC/Swift (Bank Identifier Code).