Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) The regulations — whether in the United States, United Kingdom, European Union — state clearly that you’re owed your money back if the airline cancels your flight. Have received e mail saying refund or voucher request has been accepted. If your voucher conditions allow for a refund, you will be issued a refund, in addition to another voucher with the same voucher value once your refund request is processed. A travel voucher represents the value you paid for your ticket and can be used towards future purchases with us. Well, that starts to get complicated. I want to take a look today at whether you should take a British Airways ‘Future Travel Voucher’ or a cash refund if you decide to cancel an upcoming flight.. Future Travel Vouchers are now more flexible. Read more and request a refund > Claim a voucher and goodwill credit. Holiday vouchers, gift vouchers and other discount vouchers are not protected by the schemes of financial protection. If your travel plans have been cancelled by the operator, then you may have the right to a refund. For example, back in April, while BA’s credit vouchers were easily obtained via an online form, customers had to call up the airline and endure lengthy hold times in order to claim a cash refund. The policy was previously due to end on January 31, 2021. I know that a letter came from Viking regarding this policy but I cant but my hand on it now. https://samchui.com/2020/05/19/covid-19-refunds-or-vouchers Whose responsibility is it to refund or replace the voucher in this situation? The voucher is a voluntary alternative to getting the monetary refund. Booked thru OPODO but flight with Loganair. The new ‘travel by’ expiry date is 30th April 2023. You can ask a refund later! But what if you want a cash refund, not a voucher for future travel, when your plans are forced to change? But the airlines' trade body wants the right to give vouchers, not refunds. On line I have been told (virtual agent) my booking is confirmed but no request has been made for refund. To receive a refund, you can either fill in the refund request form online or contact Air France customer service using the “Contact us” section of our website. Travel Cancellation Refunds The advice on this page only applies where the company (or operator) cancel the travel plans. Please select the checkbox to indicate that you are happy to receive a voucher in lieu of a refund. BA improves travel vouchers and rebooking Today BA has improved the terms of their vouchers and rebooking policies. Corona voucher accepted? The available remaining balance of your Credit Voucher will be displayed, and you may proceed with submitting a Monetary refund request. Please help! A holiday voucher is different to a Refund Credit Note. I tried to dig into the EU laws regarding this and found this: If you have accepted the voucher and you do not want or cannot use it for personal reasons, you are entitled to a refund of the full value of the voucher. The airline is obligated to give you a refund. BA said that Kim applied for a voucher via its website, but it only provided CEDR a screenshot of the type of form it says she filled out, not her specific form. What is a travel voucher? Please select the checkbox to indicate if your original booking was made with Avios Points. It has still not arrived. For a family member's Christmas present this year, I bought a gardening voucher online. This is possible from 6 months after you accepted the voucher. British Airways and easyJet are refusing to adhere to EU guidance and refund passengers who were issued vouchers when their flights were cancelled due to the pandemic. Compensation and refunds. It’s usually issued within two days and can be used for booking any trip on our website. For more information, see the voucher FAQs below. Read on the extra option refund page in which cases you can request a refund. Dan ontvang je van ons een TUI Refund voucher (vouchers uitgegeven vanaf 20/06/2020) of ontving je een coronavoucher (vouchers uitgegeven tem 19/06/2020). Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. You are entitled to a full refund, in the original payment method—no exceptions. Non-flexible vouchers are valid to redeem for 18 months from the date of issue. You can cancel and refund a flexible booking voucher up to 14 days after cancelling your booking, minus a £10 processing fee. The airline might offer you an alternative, usually a voucher that is valid only on that carrier. You can’t always get a refund, even in these trying times. CEDR found that when BA issued the voucher, it was unlikely that Kim had voluntarily consented to accept it. Your refund will be calculated based on the ticket rules and conditions of carriage. Many major airlines are offering free cancellation for any and all flights scheduled through the end of 2020. The exception is the Travel Voucher travelers receive for a flight that has been canceled by the airline, where any remaining amount is refundable one (1) year from the date of issue. If your flight is not cancelled and you can't or don't want to travel you can request a Future Travel Voucher. Ryanair is also allowing up to two booking date moves until October 31, 2021. Hundreds of flights have been cancelled as fleets are grounded and the process of reimbursing people is under strain. In many cases, travel firms either refused a refund in the hope customers would accept a voucher or rebooking instead, or made it much easier to rebook than get money back. Refund of extra option costs Want to request a refund for extra option costs such as extra comfortable seats, extra baggage, upgrade to Business Class, or flexibility? Due to the situation with COVID-19 we’re offering customers to cancel their booking and receive a voucher in … Bookings with a Flight Value Voucher must be made on a computer. Cancelling and refunding a voucher. Trying to get update on state of refund for flights cancelled April 2-4. Hi, TAP airlines canceled my flight from Lisbon to Miami and offered me to book a new one without any fees or to get a refund in a form of a voucher with an expiration date of 1 year. During this time, you can exchange the voucher for a new flight, which is scheduled within the next 12 months. If you have requested a refund/voucher you can check the status of your request here. Your ticket number always needs to start with 074. It will not apply if you wish to cancel. From today they have extended the travel period to existing bookings ticketed any time, for travel (outbound or inbound) between 14th March 2020 and 31st July 2020. Refuse voucher We’re no longer offering vouchers for travel affected by COVID-19. Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they didn’t want. You won't get ATOL protection for any vouchers paid to you separately to your ATOL-protected booking (for example, if you've been paid vouchers as an incentive, or to cover EU compensation or extras you'd booked separately to the ATOL-protected booking). Refunds and travel vouchers. Please note: if your e-voucher indicates that it was issued under European regulations, you can exchange it for a non-refundable voucher of a higher value. If your holiday, flight, ferry, cruise, or train gets cancelled, you have the right, under various EU laws, to your money back. By taking miles or a voucher that expires, they're committing to flying on an airline. But now the phone number is seemingly dis continued ! Travelers may fear they made a terrible mistake in accepting ticket credits when they could have taken a refund. Would you like to give the voucher to a relative or a friend? Not only the passenger can use the voucher for any flight, but also the person to whom it will be given. Yes. Vouchers are processed automatically so these give you an immediate alternative to a cash refund. Opt for a credit voucher and you'll get a full refund in the form of a voucher to use on future flights that will be eligible for one year. Voucher Request. I talked to them, but they are not willing to refund me the money, only to give a voucher (even though they were the ones who canceled the flight!). You can even use the voucher as part-payment for booking multiple trips within its 12-months validity. If you have paid for travel with a Voucher and cancel the travel, or if the travel is canceled, you will receive a refund on the Voucher … When booking with a Flight Value Voucher that the departure airport of the new booking must be in the same country as the departure airport of the original ticket. Note that your refund may or may not include the value of the voucher used. We betreuren de enorme impact van het coronavirus op alle vakantieplannen, maar verwelkomen je graag weer in de nabije toekomst, om er alsnog samen een onvergetelijke vakantie van te maken. This is where travel vouchers, holiday vouchers and Refund Credit Notes come in. Upon submission, your Credit Voucher will be cancelled, and you will receive an email with instructions on how to provide us with your bank account details for the refund. If your flights, holiday packages or hotel bookings have been impacted by COVID-19 (Coronavirus), learn more about your options by reading these FAQs.. We are committed to getting you to your destination on time, however sometimes bad weather, natural disasters, technical problems, operational and other issues can cause flight delays and cancellations. *A refund cannot be offered if a voucher has already been redeemed in part. Vouchers are very easy to use on Ryanair.com and on our mobile app. The voucher will be valid for two years (24 months) after receipt. Last week, British Airways announced that all Future Travel Vouchers would be extended by 12 months. In some cases, unauthorised, screen scraping travel websites are blocking customers from receiving their Ryanair refunds. Flight Value Vouchers are valid up to and including 31 December 2021 for travel until 26 December 2022. BA acknowledged that Kim had asked twice for a refund, by phone and by email. The refund credit note should outline the amount that's ATOL-protected.