How can we help? This system is even worse than the receipt. So what then? She finally found this in her past receipts and had to send it over to us for the website (and we of course now know the large generous sum she paid for our present). Choose from over 30 high street retailer eGiftcards and 1000’s of brands. Usemygift.com is hosted in Netherlands (Amsterdam, Noord-Holland). A friend bought us a voucher for a meal experience. We Accept. not direct from company can not be redeemed without a receipt or bank statement of purchaser. How and when should I book my experience? If you have a voucher and would like to arrange a date for your experience please go to www.usemygift.com. We just need a daytime contact number in case we have any problems with your order, concerning stock or delivery. The website says it can't validate it! This is a resulting grade of the analized usemygift.com web page structure. I've now just typed in the required information from the receipt and guess what? Complete waste of money. Choose the payment option ; Enter your debit or credit card information, or bank details Or get 30 days to pay. The show I ordered online , wasn't the show I was given when I got through. 3. Visit the Help Centre Raise an Enquiry Extensions and Exchanges. CONTACT US TODAY. Similarly, when a business asks us to send a review invitation to you on their behalf, they give us your name, email address and a reference number, such as an order ID or similar. Please then follow the online prompts and use the contact details next to your chosen location to book a date. Boston Drive. Robbery at it's best £199 wasted on something that never worked tried to book no success they kept saying it was never activated but all my details were there when I put the code in phoned several times until the finally it ran out of date its says on the website you can extend the date for a further £20 tried but told it was not activated and therefore I couldn't use it. A. All rights reserved. Shocking. I then asked the woman to book it for me now over the phone and she said no I cant sorry I'm going home soon, this was at like half hour before the phone lines were shutting, just dont risk your money this company needs shutting down. Emailed them, got no reply. The cost of the voucher was £9 more than the value of the food, which in itself was pitiful. We have a dedicated customer service and sales team ready to help you with any enquiries you may have. In your shopping basket you will see an overview of your ordered product(s), the number of copies and the total amount due. If you have a voucher and would like to arrange a date for your experience please go to www.usemygift.com. If this inquiry is about a specific gift, please enter some additional information to help us locate it in our system: Buyer and/or recipient email addresses. Awful company, tried to use the voucher afew months after getting it, website was down, tried again a month later then its telling me invalid code. Code had been allocated to someone else as well as me. Whether you have a question about an order, need information about a particular experience, or just want to say hello, you can fill in the enquiry form below and a member of our friendly customer service team will get back to you as soon as possible. Phone number : 01763264500 The free alternative or geographic telephone number to call Activity Superstore (linked to the premium rate phone number 08713841810) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. To use your GiftChoice code you must redeem it first. No response to my email, pretty sure this is a big scam, don't waste your money, Awful service . Completely unhelpful as needed to use by 1st December. Click here and enter your details and choose your redelivery options. Pay in 3 or Later. 100% Exchangeable. Contact us, we are happy to help. you cant get booked in, its a scam, they just steal your money, Absolutely rubbish. 3 dates selected. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Activity Superstore Customer Service. Just used an afternoon tea for two voucher. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Would we visit the Kings Arms again.... definitely Not! Book online, Join, Shop on-line and Arrange a visit. Your order number (Click here if you don't have or can't find your order number) Click here to enter your order number. Redeem your Hotelgift voucher now. Usemygift.com receives about 592 visitors in one month. We were thrilled, as it was for an afternoon tea, which we love. Didn’t see management only when a customer wanted chips instead of mash potato ( chef wouldn’t accommodate, could understand if it was a la carte menu but for sausage and mash.... positive... we ordered food and couldn’t fault it, basic pub grub but again for basic pub food it was slightly expensive. To process this please call us on 0371 384 1025 and a customer advisor will be happy to assist you. Simply visit https://extension.buyagift.co.uk/ and enter your voucher reference and pin code.. Once you’ve extended your voucher, we’ll send you an email with an e-voucher confirming your new expiry date. Once we found a hotel that we liked we had to pick 3 dates. use other similar sites which are also poor but these take the biscuit, The website is poor to navigate, a child could have done better! Q. I am having difficulties placing my order online. Wasn't able to use my voucher for a while and when I did come to use it their system said it was no longer valid. Zendesk makes it easy to connect with customers who need help. We do our best to only contact you if it’s absolutely necessary, and sometimes it’s quicker to call you. Provide live chat support, knowledge base search, and offline messaging — all from one simple help button. Really sad about this as was a gift I was looking forward to and is honestly the worst customer service and lack of understanding I have received, got a two night escape and afternoon tea for two of daughter for xmas i could not arrange to book hotel myself as they wanted the receipt to be e-mailed to them for proof so it meant I had to see how much my gift cost which does not seem right and have had nothing but hassle trying to get it all sorted tried three locations before we got sorted and had to go to different hotel for afternoon tea as could not get hotel we wanted for both never ever recommend to anybody keep well away. Complete the details above and then click proceed. Sadly, my brother has paid out for something I'm not happy to use. A. I purchased 3 necklaces I paid for them on May 28th 2020 I have not heard back from you about the delivery date Sherri Northern 2627 krum street Alton Illinois 62002 one was Marlon,Pamela and Belle. Created in 2018, when the Home Retail Group Scheme merged with the Sainsbury's Scheme. Choose … Unable to activate my voucher without the purchase receipt or copy of bank statement from the person who bought me & my wife this gift! Feel sorry for the person who brought me this gift. Usemygift.com is registered since 26 January 2017. Why do you want my phone number? Makes absolutely no sense whatsoever as we now know how much it cost. Do all UI elements fit the mobile viewport? You must be 18 or over to purchase any product containing alcohol. Our phone lines are open Monday to Thursday 9am until 5:30pm and Friday 9am until 2pm. Find your nearest Loch Fyne restaurant, we have 31 Seafood restaurants up and down the country, providing fresh, sustainably sourced, flavoursome food. Negatives on the Kings Arms....Room was dated, odd taps, old carpet in the bathroom which is unhygienic, toilet didn’t flush properly, only a small double bed and flat pillows, small tv, had to ask for toilet paper. Arrange redelivery of your TNT parcel online with our myDelivery shipping tool. Analysis tries to identify slow elements on the page such as incompressed images and not minified JavaScript code. Then tried to book the experiences which in every case was fully booked. It's a shambles and a scam. An email a week and a half later to tell us that they were unavailable. Write to us at: Virgin Experience Days. That could possibly earn $2.96 each month or $0.1 each day. I was asked to send bank statement of gifter, surely unethical at very least.Disgrace ,complete rip off. The best way to contact our marketing department is to email marketing@activitysuperstore.com. Our customer care team is dedicated to helping you with any questions you may have. (5 days ago) To view full booking details please go to www.usemygift.com and enter your details, please ensure the voucher and Activation number do not have any spaces or hyphens. © 2010 - 2021 Adventure001 Ltd. All Rights Reserved. Toll-free number: 1-855-825-6893 Email Us: support@mygiftcardsplus.com The reviews on this tell their own story. Finally ended up with a choice two and a half hours drive away, which turned out to be a poor experience and not worth the money spent....then two and a half hours drive back.Now my daughter has bought us an English Heritage Experience through the same company.....after typing the activation number in their website now wants details of the receipt from where she bought it. Were you able to contact Activity Superstore ? Or browse a category you need help with: COVID-19 Updates My Account The Activity Superstore Ltd 1st Floor 41-45 High Street Saffron Walden Essex CB10 1AR. Only a one hour slot for breakfast (8-9) which when on holiday is far to early so we ate out.Check out at 10am. Unable to activate my voucher without receipt. We are available Mon-Fri 9am-5pm (excluding public holidays). Messaged back to ask what dates are available and we have heard nothing. Our phone lines are open Monday to Thursday 9am until 5:30pm and Friday 9am until 2pm. This is clearly not right and the system that is in place for this needs changed.Second up, the booking. At the bottom left you will find the possibility to enter your code. Please either look on the … A.Gift Vouchers can be purchased on our website. This is a good result. Initial Activity Superstore complaints should be directed to their team directly. Choose from over 200,000 hotels worldwide. I guess you can work on the principle that if you're not Tech Savvy enough you will give up? Christmas present gift so we decided to use this for my partners 50th Birthday in March. So here we go again, and I've had to scan in both sides of the receipt, create a pdf, and send it off to Activity Superstore to ask them to validate it directly. Would not recommend anyone to purchase this— check with local establishments first for better deals. Very poor customer service and extremely limited availability to use the voucher. Server of the website is located in Netherlands. Help Centre. Complete the details above and then click proceed. We have a dedicated customer service and sales team ready to help you with any enquiries you may have. Usemygift.com main page was reached and loaded in 1.61 seconds. Do I need to take the experience before the expiry date, or just book? We chose the kings arms Hotel in temple sowerby. Unable to use my voucher at all by the expiry date due to illness and no extenuating circumstances or even option to pay extra to extend. We were going to extend for a couple more nights but decided to find a nicer hotel, 2 nights were enough. Absolutely awful company. I asked customer service to help arrange a date. Has the code been settled and have you checked the amount? Used the system to book a meal weeks in advance. neve come across anything so ridiculace! SL8 5YS. Our cards can be used anywhere that accepts MasterCard Online & in-store, and this means we need to charge a fee to cover the costs. Once redeemed you will be emailed your eGiftcard to use in-store or on-line. Buyagift Help Centre ‹ Back to site Back to site. Q. So your choice is limited. If you have a great idea for a new gift or you want to become a supplier for an existing experience, then email us on purchasing@activitysuperstore.com. 2. Appalling (lack of) customer service. We've pulled together selections of our best hotels across the UK to bring you a variety of hotel choice vouchers. Don't worry, if you have decided this isn't quite the gift for you and you want to exchange your voucher it's really simple. Please be aware this will need to be done before the end of December otherwise it will become void and it can only be extended once. Our Help & Information page is where you can check the status of a recent order, view our refund policy, read our FAQs, access your account and much more. We would like to show you a description here but the site won’t allow us. Health Clubs, Hotels, Spas, Online Store, About Duncan, Charitable Trust and Dragon's Den. Help customers find what they need, right when they need it. Please contact our gift card team who will be happy to assist with any queries you may have, either call us on 08447744277 (calls will be charged at 5p per minute - please be advised there may be additional access charges from your service provider) OR email us at customer.service@flex-e-card.com. Do not use this company! Stamford House. Would we be delighted to receive another gift card from this company, definitely not. As many others have found voucher bought through Argos or any 3rd party ,i.e. After a lot of trouble validating and many telephone calls to the company, finally given validation. Instant gift, a lifetime of memories. Big Fat NO well thanks for that. I received a giftcard for a birthday present but was unable to use it straight away.Following family health problems forgot and lost my voucher. Please then email info@hospitalityline.co.uk with a title of “GE Multi” in the subject field. Me and my wife were given a 2 night break away gift for christmas that we were very much looking forward to, but unfortunately this has been nothing short of a disaster. Avoid this company. Our hotel choice vouchers take the stress out of choosing the perfect gift. I can confirm you are welcome to extend your voucher for a further 6 months for a fee of £20. These cards are funded by the retailer profit when the card is spent. To submit your query please email at customersupport@activitysuperstore.com. After reading all the negative reviews, I'm definitely not risking it. They gave us dates to choose but then never responded, knowing full well that the voucher was about to run out. Type the gift voucher code in the box (or copy and paste) and click on "SUBMIT". Q. what can we help you with? Trying to organize a date with them is useless and then because We wanted a matinee, we couldn't have the afternoon tea, so I asked for the dinner instead and guess what, computer says no!!! Buckinghamshire. Negatives on the “usemygift” Only 2 locations to choice from in the area we liked. That is a daft set up. Your dedicated studio will guide you through th Don’t use !!! Just tried to activate but whenever I went on the part for entering all my personal details, it said 'Not secure'. Book your stay today! • Usability Score This number is generated on the basis of usemygift.com content analysis. Your journey to an unforgettable photography experience starts from the first point of contact you have with us. Should you prefer to discuss your query with our friendly Customer Service team, feel free to pop along to our office. DO NOT BUY THESE THINGS just give you friends and family CASH that never goes out of date! Given a voucher by my brother as a Christmas present for myself and my partner. 100% Exchangeable. Horrendous. Extending your voucher is easy and can be done online at your convenience! Don't worry, if you have decided this isn't quite the gift for you and you want to exchange your voucher it's really simple. Should have had afternoon tea included but a cup of tea and a plain scone wasn't quite what we expected, we never even bothered to order. Booking my experience Can I extend my voucher? The lady on the chat was very helpful and did reset the voucher for me to rebook. No mention of what dates are available, just that the ones we chose weren't. A week passed and heard nothing from them so I rang up asking what went on, they said we can see you have tried to book but nothing has come through which makes no sense, then was told they had IT problems this week that is why, but looking on these reviews that's a lie. Please use the form on the left to communicate with us and we will get back to you as soon as we can. Before I purchase can you tell me more information about the experience? The customer service is absolute crap!Debenhams should not endorse these gifts and I will be contacting them too. First up, registering. If you are booking an experience and have multiple vouchers, please redeem these individually. In order to book it they request the code from the receipt that came with the purchase. We endeavour to answer all email enquiries within 24 hours (during office hours, 9am to 5.30pm Monday to Thursday, 9am to 2pm Friday). Bourne End. How do I purchase a gift Voucher? never use this company the gift card was for our golden wedding anniversary and was activated in store at debenhams going today to see if they can do anything. © 2021 Trustpilot A/S. If I could give a negative start I would. Checked 2 weeks before on system and the booking was still showing as pending so I left it, tried to log in the week before and it wouldn't let me in so got in touch with them only to be told that they had an issue with their system and the booking hadn't gone through and now the restaurant was fully booked!!!! Pay in 3 interest-free instalments so you can spread the cost. Live chat with our gifting experts now to find that perfect gift. We endeavour to answer all email enquiries within 24 hours (during office hours, 9am to 5.30pm Monday to Thursday, 9am to 2pm Friday). Awful company never booked our room, booked it nearly 2 weeks in advance when you only needed 2 days prior booking time. The best way to contact our corporate sales team is to email corporate@activitysuperstore.com. Came across the voucher recently 9 months out of date but thought if I contacted use my gift they would re validate the voucher to allow me to use it. If you experience problems placing your order, please email us at customersupport@activitysuperstore.comand one of our agents will be more than happy to help you. Usemygift.com IP is 23.100.10.146. Please confirm in your email the name on your vouchers, along with the voucher references. Most other gift cards are tied to one or a limited number of retailers.