), I went in ... Hi - before I spend what I am sure will be hours on the phone to telstra, can anyone tell me why or ... Hi - i think? At times, … I have no service and it is showing SOS only. Check for a carrier settings update. I bought a new phone outright and I am an existing Telstra pre-paid customer. I have removed sim, reset network settings, tried turning on/off wireless etc. New Phone takes a nano ... View balance, detail usage, change offers and recharge with the My Telstra app. The sim should not be inactive and everything else should be fine. Thank you. I tried a TravelSIM yesterday and it worked, and when I went back to the Telstra SIM it didn't find the network. Change SIM Card The SIM card can also be an issue causing the “No Service” message and by checking to see if the SIM card in inserted correctly or replacing the SIM card with a new one, this should fix the “No Service” on the Samsung Galaxy Note 5. Go to Settings on your iPhone > Wi-Fi, and check if it is on. When I rang the Telstra support, they immediately suggested that I try my SIM in another phone. Hi, I keep getting SOS only display on my iphone 5. One of the basic factors that you also need to check at this point is the SIM card. Guess I was lucky that the factory default was Telstra otherwise they would have had to try some other method. I don’t what fixed it but something did. Streaming (Netflix, Stan, Foxtel Now, Binge). Re: My phone is showing SOS only. The newer 3G and 4G may be faster but apparently use the battery up faster. My phone says sos only i have switched my phone off, reset my settings network. For instructions on how to remove the SIM card, see the Getting Started Quick Reference Card. Try to use another phone and insert the Sun Cellular sim. No SIM card detected fix #1: Force restart the device. Need help? (GSM Only) Check to make sure the SIM card is inserted properly. Thanks for the tip. See how you can fix the signal dropping / No Service / SOS only / searching problem on the iPhone 6. So now I had two card with the same number trying to occupy the same space. By pressing this, it returns to factory defaults but doesn't remove any other information on your phone. I noticed that you have posted this in 'Pre-Paid', have you checked the available credit on your Pre-Paid account? Also, please confirm that you actually have a SIM card properly inserted in the handset, and that you have entered the correct PIN if it was requested upon the handset being switched on. No need to visit the Genius Bar, yet. First, try to reboot your phone by holding the power button and home button together for at least 10 secs. I held the lock and home buttons on at the same time, and when I turned the phone back on , (SOS) was gone, thanks! Aldi uses the telstra network. Restart the device. To perform this, follow these steps: Remove the battery and SIM card from the BlackBerry smartphone. Tap on Send SOS Messages. This thread is now archived and closed to new comments. Can anyone help please ? Messages cannot be sent or received, and phone calls cannot be made or received.That generally means either your phone can see a network but not your own carriers network or you have an inactive SIM (disconnected, out of credit etc)Could also happen if you had played around with settings on the phone and didn't have network selection set to automatic and had the incorrect network selected.Try turning off your phone, removing the SIM (and battery if applicable) for 5 minutes, then re-install the SIM (and battery) and restart your device. If not, you'll need to do so (either via 132200 or 24x7 online chat) before you can use it, otherwise your service will continue to function on the old SIM card. - 343431 Just this afternoon a message SOS only has replace my usual carrier status. Only suggestion that worked! I have gotten my hands on an old, out-of-warranty OnePlus One which can read/detect a SIM card, but it can't get service on it. Hello, I have had SOS only on my mobile for a couple of days now and just assumed it was something h ... Hi my phone is saying SOS only - how can I fix this? Hi Piom. Another issue to consider is when uprading phones. **If you want to change your life in the best way, watch a documentary on Youtube called Dominion. Once you have turned your phone off and on and your old sim card has stopped working and your Moose sim card still says Emergency Calls Only your phone is probably locked. i've unlocked my iphone 3GS - i rang Wed requesting it be unlocked. This is the time to click on the Set SIM Lock 1. Just tried the "airplane on off" trick and it fixed the problem. Remove Sun Cellular sim and insert to a different phone Your phone might have a problem with its signal. SOS only showing on my Iphone the last 24 hours. That worked. The phones take different sized sim cards and I had orderd and fitted the new nano-sin to the 5S. Continue to Step 4 ; If only your SIM card is affected, give our service team a call, and we'll check it out from our end. If that doesn't help, reset Your Network. Entering airplane mode and back again. My phone has been stuck on SOS all day! Bingo it worked!!!! Being reminded that 2g was just been turned off and that this could be checked somewhere in settings. She went to Settings/General/Reset/Reset Network settings. Please use the Device Repair guide The message still appears, or you do not have another mobile. Go to Settings > General > About. Oh and on the top right of my screen, instead of 1 and 2 (Sim 1 and 2, and their signals), I only see 1, and it has 3 to 4 cols filled. Thanks Peter - 429408 ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------. Hi, I have just fixed this on my iphone 5 by powering it off and on by holding both the centre button down with the top right power button at the same time.. I did recently do an update in iTunes to 7.1 software and thought that may be the problem. I followed all suggestions but none of them worked on my iPhone4S. Please speak with our Mobile Support team by calling 132200 (available 24x7). This is the last option. So frustrating!!! I don't believe it is hardware as I do Occasionally do get a signal, 4-5 bars. yesterday I synce ... With direct debit there’s no need to give paying your bill another thought. Thanks! yah! why is this? changing the setting for voice calls to 3G fixed it instantly....after a visit to the Telstra shop to check the SIM [they didn't mention anything about it may be because the 2G had just been turned off]...various turn off-turn on cycles...calling others [who suggested doing just that]...full resets...airplane on airplane off cycles....none of which worked. Once I switched off the old 4S the 5S could log onto the network - problem solved! Thanks a million. If you already have my Lycamobile you can also find the PUK code displayed there – click here to login If not, you can call our customer service department at Call 3332 (93#) or 9473 3332 / 2154 7171 and they will be happy to help you. In many cases where No SIM card detected error shows up, a restart usually fixes it. Please retain it for storage. It did this for a few days before I started to get SOS only message and could use the phone at all. If you are still get the SOS message, check for mobile outages here http://tel.st/6x6a. Now, pick Encryption and credentials. The handset may be locked to Telstra or Vodafone and you will need to get your phone unlocked by them for it to work on the Optus Network. My wife's work phone just did the same - pity there is no answer here. Now I am back in Oz which settings are the safest and won't cost me too much? - Justin Just picked up the phone and noticed it was SOS only. In the second step, select Security & privacy. the Guy at the store said he did it yesterday, but it still says sos only. I've been on webchat with Optus the last 4 hours, had chat ended while in the session at least 7 times, told my details to at least 5 people and I'm at the end of my patience. Reboot It could happen because the device’s software crashed. Next, Tick Agree T&C and Tap on Agree Button. Thanks! It is possible that with the shutdown of the 2G network, your phone was ignoring the 3G broadcast as 3G was turned off. At the very beginning, unlock your OPPO A7 and get into Settings . The SOS network status indicator means that only emergency calls can be made. Just noticed this thread. If an update is available, you'll … Ended up going to a Telstra Shop and the girl there said we will see if this works before I get a tech guy to look at it. Yeh, I got "SOS only" on a 5s the other day when Telstra turned off the 2G. Thanks folks. Huawei P30 No Signal fix #2: Check the SIM card. Only I didn't notice till today. Tap on Screen to ON and also Toggle to Attach Pictures and Audio. If you just inserted a new SIM, it’s normal … It must have been like it for a while as it sucked a bit of life out of the battery. For this you have to press the on / off button 5 times in quick succession. If your phone is showing SOS Only it can mean a few things: If you have just been connected and your old service provider's SIM has stopped working, simply turn your phone off and on to fix this issue. Remove the Sun Cellular sim from that phone. Okay! Tried resetting with both buttons - no fix. The first thing to do when your phone says Emergency Calls Only is to turn your phone off and on. Tried turning airplane mode on and off - no fix. You can get the phone out of SOS only by activating & deactivating flight mode - rather than full power cycle of the phone. I have switched off and back on & taken out sim card & put back in but no change. Can anyone help please ? The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. It worked. Tried to seach for the telstra network by switching carrier settings from automatic to manual - failed (only optus and vodafone found), -made sure I was connected to my home wifi so I wouldn't incur data charges (this is my backup phone with no data allowance), -in settings turned on mobile data and enabled 3g, -turned off mobile data (but left enable 3g on). As to why it's happening, I don't know but it's very annoying. How do I check if my new sim has been activated yet? If the device does not automatically start searching for … Messages cannot be sent or received, and phone calls cannot be made or received. i upgraded my phone yesterday, activated it and all seemed ok... today its showing sos only and is n ... My contract with Three recently ended, and due to bad coverage in my home (I just moved! Streaming (Netflix, Stan, Foxtel Now, Binge), https://www.telstra.com.au/contact-us/products-services. My phone was showing as SOS only. I've got an unusual problem with my iphone 4. Sorry for the delay in responding to your post. Second one is null/null. Would you be able to explain your answer further - like what settins they should be on; what to do if the phone can see a network but not your carriers; etc. On my iphone 4, i enabled 3G and that did the trick. I had this problem in the last week too. You can disable the PIN, however, by heading to your phone's settings menu and selecting 'Phone' then 'SIM PIN' and sliding the setting to off. this worked. My phone is showing SOS only. Don't have access to another iPhone5. My mum and I are overseas and are having the same problem - they both say 'sos only'and are pretty much useless. Note: In this guide, we activate emergency help with an SOS message and add a contact (multiple contacts are possible). And if there is a blue checkmark beside a network name means your iPhone or iPad has been connected to this network. The Huawei smartphone can make an emergency call and also send an SOS SMS to selected contacts that contains information about your location. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Here is a link that also may be of some help. It helped me figure out the problem with my son's phone. Turn your Android phone off, then on. How do i fix this? If the message doesn't appear in the other mobile, there is an issue with your mobile. I have reset my phone, sim, network settings, no change. Try turning off your phone, removing the SIM (and battery if applicable) for 5 minutes, then re-install the SIM (and battery) and restart your device. I have put the sim card in from my iphone 5 and it keeps saying SOS only or no SIM. Restart Your iPhone/iPad, Router, Cable/DSL mode. be made. I dont have the option in the Settings under "Mobile" to access the menu to make any changes, it just says "No SIM" I have taken the sim card out and put it back in again a couple of times, turned the phone off and on and the updates are current. How Panic Button Feature Works? STEPS TO ACTIVATE SOS FEATURE IN PHONE: Go to Settings and Tap on Privacy and Safety. Afterward, go to More settings to get into advanced options. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I did the holding downboth the centre button and power button at the same time on my iphone 4 and it worked, My phone is doing this too iphone 5C - I have tried a lot of suggestions below but not doing anything? If you are still get the SOS message, check for mobile outages here http://tel.st/6x6a. This thread is now archived and closed to new comments. Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. Same as you I tried everything above over the last week with no avail - Thankyou this was the only thing that worked for me (though I did have to turn it off & on again afterwards, but I knew it did something as it changed from stating "SOS only" to "No Service" immediately after enabling 3G). I have just upgraded from an iphone 4S to a 5S. Now I can't take or make calls, text etc. Try your SIM card in a network compatible, known working phone to see if it works OK there. Replace Sun Cellular sim Your Sun Cellular sim might be damaged or broken, replace it by buying a new one. Thanks. After I turned it off then on it seems OK. I have switched off and back on & taken out sim card & put back in but no change. I tried changing it from an older SIM to a newer, higher capacity one, but that didn't do anything, so the problem is with the device itself. Basically swap SIM cards between your phone and another known working phone to see what works where. Step 1 - The SIM card is not properly inserted into the BlackBerry smartphone. I have an aldi mobile sim in my iphone 4s backup phone and it also showed SOS Only. The PUK code is displayed on the SIM card holder that came in the starter pack. why is this? Thanks  Peter. You could contact the pre-paid team via the following link: https://www.telstra.com.au/contact-us/products-services. In the top center of the latch there is a rectangle with a metal tab in the middle; GENTLY push the … SOS calls only is nothing but Emergency calls only. Hi, I keep getting SOS only display on my iphone 5. Check for intermittent issues first. I assume your account is all paid up and you haven't been messing with the network settings? This happened to me so  put it into and out of airplane mode, as recommended, and it fixed it immediately. Avoid queuing up and never worry about late fees again. Try powering your phone off remove and reinsert your sim and then turn it back on again. Any other ideas? I have already tried a restart and nothing has happened - 363421 This didn't do anything so I thought I'd try the complete power down. And if I try *#06#, first IMEI is fine. Now Add up to 4 Contacts to Add to Your Emergency List. Follow our tutorial and lock SIM card easily. There are two possibilities to get this type of issue.1.You mobile phone receives weak signal from near tower so try to Swich off your mobile,wait few seconds and switch on.2.Your mobile is locked to particular network provider.If your problem persists after switch on your mobile phone,definitely your mobile phone restricted by some network so try to unlock your mobile phone.You can unlock your mobile phone using network unlock code.It's the best way to unlock your phone.If you need an unlock code for your visit Unlock-Zone.com    I hope it will be very useful to you. If your device keeps searching for a signal or the device states there is no sim or SOS only, there are 6 possible reasons. Check out our Community Wiki or Support Portal || Looking for a new mobile? It had me a bit worried as it took its sweet time getting back on the network. The first thing you need to do is to check whether your service … It’ didn’t immediately jump back on the network after playing around with airplane mode so I don’t think that was it. My alcatel tmobile sparq phone somehow got put into 'sos' mode-it literally will not let me do anything except call 911.When I turn it on the screen is white and says "SIMCARD LOCKED-SOS CALLS ONLY".I cant get to the main screen or anything,my phone is useless except for dailing 911.I already tried taking out the battery and sim card and it didnt work.Please help! Thanks for sharing jenib, Welcome to CrowdSupport. I put the phone into and out of airplane mode, and moved it a short distance from its location. The Reset Network Settings worked for me !!! Same problem - 5S was showing 'SOS' only. Try another known working network compatible SIM card in your phone to see if it works OK. My sim card is very old, I think it might either be ware on the card as it does have slight scratching on the surface, however i believe it to more likely be that my sim is a 2g sim … Switching in and out of Airplane mode didn't work for me, so I powered off and on again. I went in first and checked the setting to ensure that the "Network Selection" was on automatic - I read this in another feed. Allow the device to search for networks. Have tried rebootingm removing and replacing SIM to … I fixed the issue by switching off the 4S which was still logged onto the network.